Implementation Manager

Denamico is a CRM technology consulting firm dedicated to helping B2B businesses scale and optimize their revenue operations. 
As our work has expanded from small and medium-sized businesses to mid-market companies—driven by our HubSpot Accreditations in CRM Implementation, Data Migration, and Integrations—our solutions have become more technically sophisticated. This has helped us win many ‘upmarket’ projects, which now frequently involve complex data migrations, custom integrations, and scalable system architecture.

Additionally, the world is being disrupted by AI, providing us with incredible opportunities to provide more value to our clients through our role as trusted advisors in respect to their revenue operations and integrated business technology.

With this evolution, our Implementation Managers have a very important role in leading our CRM implementation projects, working in collaboration with our Solution Architects and Change Management/Training Specialists. 

An Implementation Manager is a highly organized, strategic leader who knows how to build trust internally and externally, drive results through CRM best practices, and can successfully project manage projects to deliver the desired results on time, and within budget.

About You

• You are passionate about leading successful CRM implementations that help businesses optimize their processes and achieve their goals.
• With a deep understanding of CRM best practices and project management, you excel at translating client needs into well-structured plans that drive measurable results.
• You are a strategic thinker who can assess complex business challenges, make informed recommendations, and execute solutions efficiently.
• Your ability to organize, prioritize, and manage multiple projects ensures timely delivery while staying within scope and budget.
• Collaboration is at the heart of your approach—you communicate effectively with internal teams and client stakeholders, aligning expectations, tracking progress, and proactively mitigating risks.
• You thrive in a fast-paced environment, keeping projects on course while maintaining high quality and customer satisfaction standards.
• You take initiative, think on your feet, and remain calm under pressure.
• Your curiosity drives you to refine processes and uncover innovative solutions continually.
• With strong business acumen and expertise in the power of CRM software, you understand how to build trust with your clients so they want your help to maximize their CRM investment.
• Above all, you are committed to delivering an exceptional client experience—building trust, fostering engagement, and driving long-term success.

Mission

The mission for this role is to lead client CRM implementations by conducting effective discovery sessions, gathering detailed requirements, creating structured project plans, and maintaining strong client engagement to ensure projects stay on scope, on time, and on budget. 

Key Outcomes

1. Create detailed project plans and manage them throughout the project.
2. Ensure client objectives are achieved and projects are delivered on time and within +/- 5% of budget. Coordinate seamless internal and external communication, align stakeholders, track progress, and proactively address risks to keep projects on course.
3. Lead efficient discovery sessions with meeting agendas shared prior to each call to create clear business requirements and process documentation for each project.
4. Achieve customer satisfaction of ≥  85% via CSAT survey
5. Maintain an Individual utilization > 80%, quarter over quarter

Qualifications, Education & Experience

• Bachelor's degree in business, marketing, or a related field (or equivalent experience).
• 5+ years of professional sales, account management, marketing, project management, or consulting experience
• In-depth knowledge of CRM solutions and how they enable revenue team certifications in HubSpot is a plus.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Demonstrated ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.
• Passion for revenue growth, operational efficiency, and driving client success.

What Makes Denamico Different?

Our people are our special sauce. They care about our clients and do impactful work for organizations making a difference in the world. They love learning, applying new skills, continuously elevating their game, and holding themselves accountable for results. They’re intrapreneurs excited about innovating and running their own line of business.

We believe in taking care of our people. For us, this means training our managers, providing professional development opportunities, helping each other with heavy loads, and taking time out when the world and our lives get crazy. We encourage and enable people to restructure their roles if life changes and they need a different schedule or level of responsibility.

Essentials of a Great Denamico Team Member 

• Alignment with Denamico core values: Make Things Happen, Learn with Purpose, Lead the Change, and Be Better Together

• A strong desire to be part of a small organization where you can have a big impact 

• Positive attitude and skilled in building and maintaining colleague and client relationships

• Self-starter who thrives on results and continuous learning 

• Ability to adapt quickly and balance numerous responsibilities

• Incredible attention to detail and excellent writing skills

• Data-driven, results-oriented and skilled at problem solving

• Desire to work and ability to thrive in a fast-paced, dynamic environment

Why You'll Love Working With Us

• Comprehensive Healthcare & Dental Plan 

• Competitive compensation and benefits package

• Bonus and commission plans for everyone

• 401k

• Unlimited PTO and paid holidays

• Company paid parking or public transport allowance

• Ergonomic office workstation with electric standing/sitting desk, etc

• Mentors - we believe in helping each member of our team grow personally and professionally

Location

This position is based out of our Minneapolis, MN, headquarters. Team members in the Twin Cities can work remotely or enjoy a hybrid work schedule option between their home and our Minneapolis North Loop office. We’re generally in the office on Tuesdays and Thursdays.